Shipping policy

Shipping Policy

Last Updated: July 9, 2026 TheHappyCuddles, LLC


Order Processing Time

We process all orders within 1–2 business days.

  • Orders placed before 2:00 PM EST are typically processed the same day.

  • Orders placed after 2:00 PM EST are processed the next business day.

  • Orders are not processed on weekends or U.S. holidays.

If we experience unusually high order volume, processing times may be extended by an additional 1–2 business days.


Shipping Rates & Delivery Estimates

We ship all orders from Cary, North Carolina using USPS.

USPS Ground Advantage

  • Estimated delivery: 2–5 business days

  • Tracking included

USPS Priority Mail

  • Estimated delivery: 1–3 business days

  • Tracking included

USPS Priority Mail Express

  • Estimated delivery: 1–2 business days

  • Tracking included

Shipping rates are calculated at checkout based on your location and selected service.


Shipping Locations

We currently ship to:

  • All U.S. states

  • P.O. Boxes

  • APO/FPO/DPO addresses

We do not offer international shipping at this time.


Order Tracking

Once your order ships, you will receive an email with your tracking number. Tracking updates may take up to 24 hours to appear after the package is scanned by USPS.


Lost, Delayed, or Stolen Packages

Once a package is handed to USPS, it becomes the responsibility of the carrier.

If your package is lost, delayed, or marked as delivered but not received:

  1. Contact USPS directly to open a claim.

  2. Email us at thehappycuddles@gmail.com with your order number.

We will assist where possible, but we cannot refund or replace orders that USPS confirms as delivered.


Incorrect Shipping Information

Please double‑check your shipping address at checkout.

  • We are not responsible for orders shipped to incorrect addresses entered by the customer.

  • If an order is returned to us due to an incorrect address, the customer is responsible for reshipping costs.


Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at:

📧 thehappycuddles@gmail.com

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will resolve the issue promptly.


Order Changes & Cancellations

Orders cannot be changed or canceled once they are placed, as we begin processing immediately.


Contact Us

If you have any questions about shipping, please reach out:

TheHappyCuddles, LLC 📧 thehappycuddles@gmail.com